Fierce LeadershipBy: Susan Scott Hire smart people. . .', 'Hold people accountable. . .', 'Focus on the client. . .' For years, these mantras have been blindly adopted by business leaders everywhere but, as Susan Scott shows, these so called best practices are ineffectual, cost companies vast sums and drive away the most valuable employees and customers. Yet they are so deeply ingrained in our organisational culture that no one has questioned them, until now. Informed