Conversation and Technology: From the Telephone to the InternetWe live in a world where social interaction is increasingly mediated by technological devices. In this book, Ian Hutchby explores the impact these technologies have on our attempts to communicate. Focusing on four examples telephones, computerized expert systems at work, speech based systems dealing with enquiries from the public, and multi user spaces on the Internet Hutchby asks: are we increasingly technologized conversationalists, or is technology