Tools for the softer side of business: Analytical models for addressing the people-oriented aspects of businessWithin these pages are a compilation of the Tools I've developed and amassed over the course of my career. In the back of the book, you'll find a Tool taxonomy, organized by eight common categories of business and eight different roles of a leader, meant to help you quickly find Tools applicable to your unique business needs. Most of these Tools are my own creation, often inspired by others in some intangible way. Some of them are directly adopted or