The Idea-Driven OrganizationBy: Alan G. Robinson, Dean M. Schroeder Too many organizations are overlooking, or even suppressing, their single most powerful source of growth and innovation. And its right under their noses. The frontline employees who interact directly with your customers, make your products, and provide your services have unparalleled insights into where problems exist and what improvements and new offerings would have the most impact. In this follow up to their